Push-to-talk

support serviceSupport service

Business Cases

This solution can be used for corporate support services, as a call-center for service providers, retailers, online shops, financial and insurance institutions.

Features

Customers queue management, multimedia content delivery, call-center load balancing by several parameters, billing, statistics, client applications for mobile platforms, allowing mobile communication channels usage, user interface localization, consultations recording, operator work and service assessment, VoIP systems integration, statistical analysis of results.

System Requirements

This solution involves a considerable amount of traffic. Therefore, hardware, software, and communication channels bandwidth requirements should be calculated for each project.

Deployment time

Starts from 1 month

Cost

Since we are talking about large projects, the cost is calculated in accordance with requirements.